Contact Murad Customer Service
Murad Phone Numbers and Emails
Toll-Free Number:
-
(888) 996-8723
Marketing Communications:
-
(800) 307-1303
Murad Emails:
Customer Service
Legal
Privacy Inquiries
Contact Information
Murad Website:
Murad Help Center:
Corporate Office Address:
Murad
2121 Park Place, First Floor
El Segundo,
California
90245
United States
Other Info (opening hours):
HOURS
Mon - Fri 6:00am - 6:00pm PST
Sat 7:00am - 3:30pm PST
How Good is Murad's Customer Service?
Summary of Murad Customer Service Calls
194
TOTAL
CALLS
CALLS
04:05
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Murad?
Shipping and Delivery Question:
- “Change shipping address”
- “Not received order just free samples”
- “Haven't received the confirmation email about the order”
Product/ Service Question:
- “Didn’t receive products”
- “Want to know if i qualify for free product”
- “Damaged merchandise”
Request for Information Question:
- “Order inquiry”
- “I have questions about my orders”
- “Question about an order”
Return/ Replace Question:
- “Returning product”
- “I want to return the products”
- “Returning”
Payments and Charges Question:
- “Need to make payment”
- “Online transaction no one send a conformation.”
- “Fraudulent charges to this customer on my card”
Activation/ Cancellation Question:
- “You canceled my order”
- “Cancel my subscription I don't use the products as frequently as you want to send out the product”
- “Cancellation”
Account Question:
- “Discontinuing subscription”
- “Locked out of my account”
- “Account trouble”
Staff Question:
- “Manager”
- “I think it is ridiculous that you can’t easily speak to a customer service person ! I have been using Murad for 25 years . When I had questions it was always to reach out and speak to a person.”
- “Issues with subscriptions and false promotions, and being given false information by service representatives”
Refund Question:
- “Refund Money”
- “My mom has used this product for long time and it irritated her skin . She never got any call or refund. I’m not sure if I should purchase all this product”
Other Question:
- “My recent order”
- “To make order”
- “I placed an order - code - BF3023 , I was supposed to get bonus gift but not listed in my order whilst checked out”
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Murad