Murad Phone Numbers and Emails

Toll-Free Number:

  • (888) 996-8723
Send Message

Marketing Communications:

  • (800) 307-1303

Murad Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Murad Website:

Murad Help Center:

Corporate Office Address:

Murad
2121 Park Place, First Floor
El Segundo, California 90245
United States

Other Info (opening hours):

HOURS

Mon - Fri 6:00am - 6:00pm PST

Sat 7:00am - 3:30pm PST

More contact details

Murad Customer Service Reviews

1.7 / 5
Poor
Guest-5590322
MURAD contacted me directly several times to resolve my issue.
stars-rating stars-rating stars-rating stars-rating stars-rating
4.8

MURAD contacted me directly a few times & this issue was promptly resolved.
I bought from them many times & customer service is very helpful & polite.
Five star, well known company!
You emailed a label to me so that I can send my MURAD empties to Terracycle.
I went to my local UPS store in Forest Hills, NY 11375 today but I received a text message that there was a problem with the shipment that needs to be addressed today.
I paid approximately $5.00 just to have the label printed.
The tracking number is 1Z1AR861909****712.
Please make sure that this package of MURAD empties (only) gets shipped to Terracycle promptly.
Thank you.
Sincerely,
Arlene

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Sharon N Opf
Where is my order??
stars-rating stars-rating stars-rating stars-rating stars-rating
1.6

I have used Murad for years. I really like certain moisturizers and the retinol products.

I went into a store that sells Murad and found what I needed. When I went to pay for it I found that the price hadnt just increased, but, increased significantly to more than doubled the usual price. Ie., $35 to $84!!!
It really pissed me off. I dont know what Murad is trying to do but GOUGE its customers.

If they are trying to compete with the high end companies they have really long way to go, and doubling their prices arent going to help. Whats wrong with them? Are they that arrogant to think the pubic wont buy from a different company??? I am, I refuse to be Gouged by inept bean counters who think they will continue to have a return customer base with their tactics.

I done with Murad. Sharon

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How Good is Murad's Customer Service?

Glorine Jql
Glorine Jql
Feels Disappointed | Jan 12, 2024

Poor, customer service number led to sales call for health services

Read full quote
Resha Mce
Resha Mce
Feels Disappointed | Nov 08, 2023

No response to my emails. And listed phone numbers are not for Murad.
Have had no response to anything

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Summary of Murad Customer Service Calls

194 TOTAL
CALLS
04:05 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Murad?

Shipping and Delivery Question:

  • “Change shipping address”
  • “Not received order just free samples”
  • “Haven't received the confirmation email about the order”

Product/ Service Question:

  • “Didn’t receive products”
  • “Want to know if i qualify for free product”
  • “Damaged merchandise”

Request for Information Question:

  • “Order inquiry”
  • “I have questions about my orders”
  • “Question about an order”

Return/ Replace Question:

  • “Returning product”
  • “I want to return the products”
  • “Returning”

Payments and Charges Question:

  • “Need to make payment”
  • “Online transaction no one send a conformation.”
  • “Fraudulent charges to this customer on my card”

Activation/ Cancellation Question:

  • “You canceled my order”
  • “Cancel my subscription I don't use the products as frequently as you want to send out the product”
  • “Cancellation”

Account Question:

  • “Discontinuing subscription”
  • “Locked out of my account”
  • “Account trouble”

Staff Question:

  • “Manager”
  • “I think it is ridiculous that you can’t easily speak to a customer service person ! I have been using Murad for 25 years . When I had questions it was always to reach out and speak to a person.”
  • “Issues with subscriptions and false promotions, and being given false information by service representatives”

Refund Question:

  • “Refund Money”
  • “My mom has used this product for long time and it irritated her skin . She never got any call or refund. I’m not sure if I should purchase all this product”

Other Question:

  • “My recent order”
  • “To make order”
  • “I placed an order - code - BF3023 , I was supposed to get bonus gift but not listed in my order whilst checked out”

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