Murad
Murad Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Murad has 2.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Great products.
Cons: No return label, Poor customer service, Unwarranted price increase.Recent recommendations regarding this business are as follows: "Five star company!", "Do not TRUST THIS COMPANY! It’s a shame BUT PLEASE DONT!", "I will never recommend Murad due to your poor customer service.", "Be very patient!", "Don’t buy Murad.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Murad has 2.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Great products.
Cons: No return label, Poor customer service, Unwarranted price increase.Recent recommendations regarding this business are as follows: "Five star company!", "Do not TRUST THIS COMPANY! It’s a shame BUT PLEASE DONT!", "I will never recommend Murad due to your poor customer service.", "Be very patient!", "Don’t buy Murad.".
Most users ask Murad for the delivery of goods as a solution to their issues.
Review authors value the most Website and Turnaround Time. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Murad Reviews
"Their website doesn’t allow you to use Apple Pay or Google pay"
I have been using the product for a while now. However, I was a victim of identity theft. Therefore, I no longer wish to use a credit card with them by...
"Where is my order??"
I have used Murad for years. I really like certain moisturizers and the retinol products. I went into a store that sells Murad and found what I needed. When I...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quincy, Massachusetts
Their website doesn’t allow you to use Apple Pay or Google pay
I have been using the product for a while now. However, I was a victim of identity theft.
Therefore, I no longer wish to use a credit card with them by entering the numbers. Instead, I'd rather use Apple Pay or Google Pay, which essentially masks your credit card number information and protects you. Interestingly, it states that you have to use either Safari or Chrome. I do use them, but I'm not able to process payment through Apple Pay or Google Pay.
I can use any other website such as Chanel, Lancôme, Prada, and Bloomingdales with no problem whatsoever using Apple Pay or Google Chrome. This implies that their links are not functioning, and they want your credit card information to potentially misuse it, which I find unsatisfactory. So, I will not use them again, and they will receive a one-star rating. I addressed this issue with them over two months ago.
I attempted to place an order again recently, and it's the same issue - I can't use Apple Pay or Google Pay.
It's ridiculous. The website is not to be trusted.
New York, New York
MURAD contacted me directly several times to resolve my issue.
MURAD contacted me directly a few times & this issue was promptly resolved.
I bought from them many times & customer service is very helpful & polite.
Five star, well known company!
You emailed a label to me so that I can send my MURAD empties to Terracycle.
I went to my local UPS store in Forest Hills, NY 11375 today but I received a text message that there was a problem with the shipment that needs to be addressed today.
I paid approximately $5.00 just to have the label printed.
The tracking number is 1Z1AR861909****712.
Please make sure that this package of MURAD empties (only) gets shipped to Terracycle promptly.
Thank you.
Sincerely,
Arlene
User's recommendation: Five star company!
WHERE IS MY DELIVERY! And when finally shows HALF ITEMS EMPTY
I used Murad for many years!!! I used to be able to call toll free number I used to be able to pay Murad installments I RECEIVED MY ORDER WITHIN DAYS NOW CANT LEAVE MESSAGE CHAT SUCKS AS NEVER ACTUALLY WORKS I PAID EXTRA TO RECEIVE ORDER ON TIME AND STILL CAME LATE AND EMPTY BOTTLES!!!
I received UPS SAYING ORDER BEING DELIVERED SATURDAY THEN SUN SAID WILL LET YOU KNOW!!! I believe this company is allowing UPS to get first dibs on other peoples products: use whatever they want hence making your order very late and then they put empty bottles back in Murad pkg then deliver to you or Murad is using product for themselves then put empty bottles in pkg then deliver it I called BETTER BUSINESS BUREAU!
I called my cc to dispute and investigate as I have had enough of them and I know someone very very important in Sephora and am talking them into discarding Murad products and company from Sephora for good!!! I am sick and will not deal with this ever again!!!
Preferred solution: Deliver product or service ordered
User's recommendation: Do not TRUST THIS COMPANY!!!! It’s a shame BUT PLEASE DONT!!!!!
Yulee, Florida
Haven’t received product and can’t reach them
Havent received product though they said it was delivered and I cant reach them as the customer service number is a health care push.
Washington, District Of Columbia
Unable to speak with customer service.
Speaking with someone about my order. How do I proceed in getting a refund.
I dont have anything else to say. Will report this because you have charged me but you refuse to assist me with my inquiry about my order
User's recommendation: I will never recommend Murad due to your poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Only heard about medicare. Did not reach Murad associate before being disconnected
I was calling about an order I want to place and had a question. When I called, i was sent directly to a medical ad and heard about senior citizen insurance and ads that did nit concern me. Was disconnected before I could get to a Murad associate.
- Great products
- Poor customer service
Preferred solution: Was asked to update payment card, which I did but I could not figure out how to move forward
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Returning
Your company sucks, NEVER Recommend To nobody BODY COMPANY TO NO BODY!!! Your company stinks!!! Customer service sucks, customer service sucks customer service sucks customer service sucks customer service sucks refunds suck refunds suck refunds suck I would never recommend this company to anyone you suck
- Customer service
- No return label
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mobile, Alabama
Difficulty ordering online
Difficulty ordering. Get online medical alert system.
I just want to order 3 Murad products. Dont want medical alert people.
User's recommendation: Be very patient!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where is my order??
I have used Murad for years. I really like certain moisturizers and the retinol products.
I went into a store that sells Murad and found what I needed. When I went to pay for it I found that the price hadnt just increased, but, increased significantly to more than doubled the usual price. Ie., $35 to $84!!!
It really pissed me off. I dont know what Murad is trying to do but GOUGE its customers.
If they are trying to compete with the high end companies they have really long way to go, and doubling their prices arent going to help. Whats wrong with them? Are they that arrogant to think the pubic wont buy from a different company??? I am, I refuse to be Gouged by inept bean counters who think they will continue to have a return customer base with their tactics.
I done with Murad. Sharon
- Unwarranted price increase
Preferred solution: Price reduction
User's recommendation: Don’t buy Murad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
Where is my order??
Where is my order? YuiookjhgfsZ. Bnmlijfewsefgihxeaxvjbklfrxcjufvnklhgfcsdgvchjkjggf gggbb can jkvcfgchj
User's recommendation: Don’t buy Murad anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
Fraudulent charges
Someone made a purchase with my card # for the same amount twice and it needs to returned and I would like the address of where this was being sent to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not received order
Discontinued contact number, invalid email. I just want the rest of my order!!! Somebody needs to get it together in those offices.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery failed
My order was supposed to be delivered on oct 15 but It is Oct 31 and I have not received it yet. Im very dissatisfied with Murad online shopping. This is the second time I have difficulty receiving my online order.
Preferred solution: Full refund
User's recommendation: Don’t order online from Murad website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bergisch Gladbach, North Rhine-Westphalia
Delivery failed
Order number 329**** was supposed to be delivered on oct 15 but I have not revived it yet. Please cancel this delivery and refund me.
Im very dissatisfied with Murad online shopping. This is the second time I have difficulty receiving my online order.
User's recommendation: Don’t order online from Murad website. Try other ways for buying their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coppell, Texas
This not a review! This is for fraudulent charges on my debit card and the phone number doesn’t work to this consumer
My card was charged 2 times in the same day for the same amount of $37.44.! Totally unacceptable for this to happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Order still pending after 17 days, no response from murad
I ordered a product online through the website on Aug 27. Order number is #325****.
Up to this day, it still says Order Pending. I have called the customer service number multiple times. I have held for a representative only for the call to be dropped. I have sent multiple emails and multiple chat messages, NO RESPONSE.
I just want a refund for my order. I will never again order from this website.
Preferred solution: Full refund
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